The news that Treasury is looking to save 30% of costs and increase productivity in the public sector by centralising back office services may surprise some people. It’s not so long ago since “centralisation” was a dirty word. “Autonomy”, “choice” “competition” were the buzz words of the late 80’s and 90s. The then-State Services Commissioner Rod Deane complained about “over-centralised control mechanisms” in the public sector. Ten of millions of tax payer dollars were wasted across the state sector in the name of “autonomy” and “choice”.
While the PSA is concerned for the interests of individual staff caught up in the process to centralise these functions, there is sense in bringing back a whole of government approach to much of the states activities, including the back office functions. But that does not mean we should be outsourcing or privatising these functions. That will just lead to more fragmentation and waste. Instead Government agencies should be more joined up and share services and/or create hubs that better support those at the front line.
The benefits of a cooperative versus a fragmented and competitive public service are compelling and slowly but surely the shift back to an integrated public service is occurring. The PSA Secretariat asked Bill English last week if he was entertaining the idea of reviewing the State Sector Act in light of the need for a more innovative and modern public service. ‘No’ was his answer. That a pity because the SSA is from another time, a time when ‘choice’, ‘competition’ and ‘autonomy’ reigned supreme. That time has thankfully passed.